Complaints – prevention and managing

Single Event

A course for all governors and trustees that looks at strategies to prevent complaints being made against a school, how to handle them when they are received and how to manage challenging complaint situations.


Subscribing schools - please use voucher code A when booking your place(s) to receive the 100% discount per delegate.

Please note, only one voucher code can be used per order.

Training Objectives



  • Engagement with parents and complainants to prevent difficult or challenging situations
  • Handling complaints successfully
  • Best practice and the school complaints system
  • Managing challenging situations successfully, identifying types of complaint and complainant
  • Developing strategies to prevent complaints
Product Code: GOVN-TRN-01043

Dates