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Complaints – prevention and managing (online)
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A course for all governors and trustees that looks at strategies to prevent complaints being made against a school, how to handle them when they are received and how to manage challenging complaint situations.
Subscribing schools - please use voucher code A when booking your place(s) to receive the 100% discount per delegate.
Please note, only one voucher code can be used per order.
Training Objectives
- Engagement with parents and complainants to prevent difficult or challenging situations
- Handling complaints successfully
- Best practice and the school complaints system
- Managing challenging situations successfully, identifying types of complaint and complainant
- Developing strategies to prevent complaints
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